Thank you for shopping at Gary Barclay. We want your purchasing experience to be simple, reliable and enjoyable.

  1. Shipping – Physical Books

Physical books are shipped using standard postal services (Australia Post) to customers in Australia and overseas.

Shipping costs are displayed at checkout before payment.

Books are dispatched in 1-3 days of receiving the order.

Delivery times are approximately 5 working days in Australia and 10-15 working days depending on the international destination/

Delivery times are estimates and may vary depending on your location and postal services. We will contact you if there is a significant delay with your order.

  1. eBooks & Digital Downloads

eBooks are delivered electronically, with download instructions provided following successful payment.

Please ensure you select the correct digital format before purchasing.

If you experience difficulties accessing or downloading your eBook, please contact us for assistance.

  1. Returns & Refunds

All purchases are covered by the consumer guarantees under the Australian Consumer Law (ACL).

If your book or eBook is faulty, damaged, incorrectly supplied or does not meet applicable consumer guarantees, you may be entitled to a repair, replacement or refund, depending on the circumstances.

For major failures, you are entitled to choose a refund or replacement.

We do not generally offer refunds for change of mind, including eBooks that have been successfully downloaded. This does not affect your rights under Australian Consumer Law.

  1. Damaged or Incorrect Orders

If you receive a damaged or incorrect book, please contact us as soon as possible with your order details and a description of the issue.

Where a product fails to meet a consumer guarantee, we will provide an appropriate remedy in accordance with Australian Consumer Law, including reimbursement of reasonable return postage costs where required.

  1. Contact Us

For questions about shipping, orders, downloads or returns, please contact us through the Contact page on this website.

We aim to resolve all enquiries promptly and fairly.

  1. Your Consumer Rights

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.